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SMS Screening Bot

Benefits screening via text. No app, no internet, no smartphone required.

9:41
CN

211-CARE

CareNavigator

Watch the Demo

See a complete benefits screening happen via text message in under 2 minutes.

Why SMS?

97%of Americans own a cellphone (including basic phones)
98%SMS open rate vs. 20% for email
40%of target users lack reliable smartphone/internet access
90secaverage completion time for SMS screening

How It Works

  1. 1User texts BENEFITS to 211-CARE (or any configured number)
  2. 2Bot asks 7 questions via text (~90 seconds)
  3. 3Eligibility engine runs server-side in real-time
  4. 4Results sent back as text with personalized link
  5. 5Link opens pre-filled application on any browser
  6. 6Follow-up reminders sent for renewals & deadlines